Job summary

Administrative Support Officer, Band 3 (23 hours a week)

Gloucestershire Hospitals NHS Trust is offering an exciting opportunity for an Administrative Support Officer to join the Gloucestershire Bowel Cancer Screening team.

The team are responsible for arranging and undertaking diagnostic tests for patients that have had a positive bowel cancer screening test across Gloucestershire. An Administrative Support Officer is required to support our busy team.

The proposed interview date is 4th October

Main duties of the job

• Provide comprehensive administrative support to the Bowel Cancer Screening Team.
• Answering non-clinical queries from patients, team members and other departments, using initiative to resolve enquiries in a professional manner, providing accurate information or redirecting enquiries as appropriate to ensure they are responded to in a timely manner.
• Ensure new referrals are processed promptly; ensuring that patient information is accurately inputted into the correct systems, preparing clinic packs and ordering notes.
• Monitor clinics and theatre lists across both sites; ensuring lists are accurate and patient information is accurately input. Support the Programme Manager to ensure that clinics and lists are effectively utilised.
• Ensuring that patients are processed through the correct administrative pathway. To be responsible for booking, cancelling or changing appointments, and accurately recording the outcomes of appointments.
• Responsible for maintaining both manual and electronic filing systems and databases; ensuring all patient medical records passing through the department are booked in and out appropriately, and that all relevant documents are readily accessible.
• Support the Programme Manager with the collection and organisation of data for audits.
• Order stationery and office supplies for the team using the Trust's procurement system.
• Organise own day-to-day tasks or activities.

About us

As the largest employer in Gloucestershire, Gloucestershire Hospitals NHS Foundation Trust employs over 8,000 staff, making it one of the largest NHS trusts in the UK. We offer attractive benefits including a generous annual leave allowance, competitive bank rates, membership in the excellent NHS Pension Scheme, discounts at local shops, restaurants, and services, access to our health and well-being hub, childcare facilities at our on-site nurseries, flexible working options, discounted public transport, various reward and recognition schemes, a variety of exercise and activity classes, and an opportunity to join our popular hospital choir.

Job description

Job responsibilities

Please see Main duties of the job section, and the Job Description and Person Specification for more information.

Person Specification

Qualifications, Skills and Experience

Essential

Desirable