Quality Development Consultant

Quality Development Consultant

• Be a key member of the NFU Mutual South East Regional team
• Lead the compliance strategy and implementation of standards
• Regional field based role covering Hertfordshire, Bedfordshire, Buckinghamshire, Essex

About the role

You’ll influence and monitor the performance of Agents of NFU Mutual across Hertfordshire, Bedfordshire, Buckinghamshire, Essex to ensure sales of NFUM products and services meet the required quality and regulatory standards. You'll be promoting best practice in order to provide excellent service to our customers and minimise breaches and complaints. You’ll be an integral part of a dynamic regional sales team, whilst also working independently and one to one with our partners in the NFU Mutual Agency network.

You'll be involved in a range of activities including :

This is a varied and interesting role where you will need to quickly build and develop strong working relationships with regional sales teams, Learning & Organisational Development and Head Office colleagues. You'll ensure effective collaboration exists across the regional team and all General Insurance Training and competence are met within your Agencies. As part of this varied role, you’ll also be involved in delivering one off projects / activities as required.

This is a homeworking role which requires multi-site travel.

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the .

About you

Ideally you'll be working in General Insurance or Financial Services with experience of a regulated environment.

You'll have the following skills and experience;

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including :

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.