Visitor Experience Manager

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

Visitor Experience Manager

Reference : FEB20250134

Expiry date : 2025-03-21 23 : 59 : 00.000

Location : Dee Estuary Burton Mere Wetlands

Benefits : Pension, Life Assurance and Annual Leave

We are looking for a Visitor Experience Manager to ensure that every one of our visitors to our Burton Mere Wetlands has a high-quality visitor experience.

The Dee Estuary is one of the RSPB’s largest and most diverse reserves spanning over 6000 hectares straddling the England-Wales border. Our habitats range from tidal saltmarsh, mudflats, sand dune and shingle beach to the freshwater reedbed, wet grassland and ancient woodland at Burton Mere Wetlands, where our increasingly popular visitor facilities serve as the gateway to the estuary’s impressive wildlife spectacles.

What is the role about?

We need you to warmly welcome, enthuse about wildlife and encourage support for the work of the RSPB. You will manage a full event programme and assist in delivering activities and events in a fun and innovative way.

You will :

• Ensure the reserve is delivering a high quality visitor experience.
• Monitor and achieve against agreed targets and KPI’s for income generation, quality of visit and footfall targets for the reserve.
• Ensure the reserve delivers a high quality, on brand experience that converts visits into active support and contributes to the RSPB’s Saving Nature Strategy.
• Proactively promote and enhance the offer to visitors to increase footfall and repeat visits.
• Recruit and lead a team of volunteers and staff to deliver a joined up, coherent and high quality visitor experience for all visitors to the reserve.
• Contribute to the leadership, planning and efficient day to day running of the visitor operation that contributes to the overall success of the reserve.

Essential skills, knowledge & experience :

This is a Permanent, Full Time role for 37.5 hours per week.

We are looking to conduct interviews for this position from 3 April 2025.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and / or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

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