Financial Aid Processing Tech

Title : Financial Aid Processing Tech

Agency : VP STUDENT ENROLLMENT, ENGAGEMENT & SERVICES

Location : Norfolk, VA

FLSA : Non-Exempt

Hiring Range :

Full Time or Part Time : Full Time

Job Description :

As the Financial Aid Processing Tech, this position will be responsible for performing the

daily operations for processing financial assistance as assigned by supervisor, making

financial assistance awards decisions concerning student eligibility for assistance and

other administrative service issues, providing high quality administrative service

functions and duties including supporting the Counselors with clients and their inquiries

and / or requests in regards to student account matters, researching and resolving

inquiries by telephone and / or correspondence, and by fax and electronic mail, and will

be responsible for the initial administrative processing using the electronic database

systems, including application screening, verification, document processing and Federal

Student Loan service functions. Minimum Qualifications :

Demonstrated knowledge of financial aid and administrative service programs. Demonstrated knowledge of effective customer service and problem resolution techniques when serving diverse customers. Demonstrated knowledge of effective analytical research techniques. Demonstrated working knowledge information systems (e.g. Banner, PeopleSoft or a similar program). Demonstrated effective oral and written communication skills. Demonstrated public speaking skills. Demonstrated organizational and time management skills. Demonstrated ability to prioritize work, make workflow decisions and manage a large volume of work independently. Demonstrated ability to interpret and explain complex regulations orally and in writing. Demonstrated ability to enter and manipulate data in database and PC software such as Microsoft Office Suite. Demonstrated ability to work as a team member in a complex processing and intensive public contact environment. Preferred Qualifications :