Case Coordinator, Advanced care finder

About the role

The Advanced Care Finder program was announced in the 2021-22 Commonwealth Budget as part of the Connecting Senior Australians to Aged Care Services measure. Care finder services will :

• Provide specialist and intensive assistance to help people understand and access aged care and connect with other relevant supports in the community;
• Specifically target people who have one or more reasons for requiring intensive support to interact with My Aged Care, access aged care services, and / or access other relevant supports in the community.

The Case Coordinator will provide specialist and intensive assistance to help people within the care finder target population understand and access aged care and connect with other relevant supports in the community. This will involve utilizing an assertive outreach approach to engage and build rapport with potential clients as well as local intermediaries, stakeholders, and networks.

Specifically, the position is responsible for :

• Delivery of high-quality care finder support through information, support, representation, and assertive outreach.
• Provision of individual and intensive support to clients to ensure they understand and can access relevant aged care and other services.
• Proactively develop and strengthen referral pathways and linkages within the community.

To be considered for this position, applicants require :

• Diploma / Advanced Diploma / Associate Degree, Community Studies (Welfare), Social Work, or equivalent, or other relevant qualification.
• Extensive experience working in the aged care or community services sector.
• Experience working with clients with multiple and complex needs.

Please submit the form to apply for the role. When applying, please include :

• Your current resume
• Responses to the position’s key requirements, if applying for management positions only
• Three professional referees

Only short-listed applicants will be contacted for an interview. Psychometric and other assessments may also be required.

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