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Customer Service Administrator

Customer Service Administrator

Pertemps BondDERBY, East Midlands, UK
30+ days ago
Salary
£24,000.00 yearly
Job type
  • Full-time
Job description

Customer Service Administrator

Location : DE56 Belper  - Office-based (hybrid working after training)

Transport : Own transport essential

As a Customer Service Administrator, you will be responsible for managing the diaries for a team of surveyors, ensuring appointments are booked efficiently.

Duties :

  • Schedule appointments
  • Liaise with applicants, vendors, clients, and lenders to ensure smooth communication.
  • Maintain strong working relationships with surveyors, ensuring regular contact.
  • Optimise surveyors' diaries
  • Provide administrative support
  • Conduct follow-up calls where necessary
  • Identify and escalate priority issues as needed.

Skills & Experience

  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Experience managing multiple tasks and priorities in a fast-paced office environment.
  • Excellent verbal and written communication skills.
  • Strong time management and prioritisation abilities.
  • Strong customer service and relationship-building skills.
  • Knowledge of the Property industry desirable
  • Experience in diary management.
  • Influencing and negotiation skills.

    • Own Transport required due to location.

    24k basic plus Bonus (paid monthly)

    Working hours 37.5 per week between 8.00-18.00 on a rota

    Must be flexible to work outside of these hours if required (remote based)

    Please click to apply or call 01332 363000 opt 3

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    Customer Service Administrator • DERBY, East Midlands, UK