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School Technician

CRA GROUP RECRUITMENT AND PAYROLL LTDCamden Town, England, UK

12 days ago

Job description

2 months contract with a local authority

Job Purpose

The role of the Schools Technician (SDE Post) Level 3 Zone 1 is to support the provision of IT infrastructure in Camden Schools respond to customer requests problem resolution and service request operation that meets the needs of the Schools IT Support Service customer base and the wider Council; having a strong customer service ethos.

Key Duties / Accountabilities

Routinely attend school and council sites for the purpose of completing customer requests.

To provide technical support (also known as second line support) in the installation and maintenance of system software such as operating systems data management products office automation products and other utility software

To strive to meet and exceed SLA performance targets

To assist in the provision of more technical support involving specialist areas such as : networks servers information integration information security controls and web solutions

To provide technical services remotely or on customer site ensuring the integrity of changes and the protection of customer data

To manage customer relationships liaising with Head Teachers Heads of traded services and ICT coordinators

To maintain change control documentation

To take ownership of service incidents until resolved escalating where necessary to thirdline support staff and suppliers

To assist occasionally in the provision of firstline support user account administration Active Directory support the use of software compliance of software licences the procurement of ICT products and services & data recovery

To provide statistics and associated information for performance reports and management information

To keep uptodate with changing technical knowledge

Following agreed procedures identify register and categorise incidents.

Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.

Essential Experience Required

Schools based IT support experience is desirable.

Proficient in understanding the IT / IS infrastructure operating systems configurations and the IT applications.

Familiar with the use and application of incident management tools

Aware of the purpose and composition of a service level agreement (SLA); the relationship between an SLA an OLA and an underpinning contract for the supply of services.

Aware of methods and techniques for risk management business impact analysis countermeasures and contingency arrangements relating to the serious disruption of IT services.

Aware of corporate industry and professional standards policies regulations compliance and codes of conduct associated with the role.

Essential Qualification Required

BSc in relevant discipline or equivalent industry experience.

Additional information to note

Working hours : 36 hours per week

Enhanced DBS required.

The role closes soon on 16 / 04 / 2025

Key Skills

Experience Working With Students,Organizational skills,Classroom Management,Behavioral Health,Classroom Experience,Mediation Experience,Special Education,Conflict Management,Teaching,Experience with Children,Public Speaking,Word Processing

Employment Type : Full Time

Experience : years

Vacancy : 1