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Software Application Support Engineer

Software Application Support Engineer

Jumar SolutionsWatford, England
2 days ago
Salary
£40,000.00–£45,000.00 yearly
Job type
  • Permanent
Job description

Job Title : Software Application Support Engineer Job Type : Permanent

Location : Birmingham (Hybrid)

Our client is looking for a proactive and skilled Software Application Support Engineer to join their team. You will play a key role in diagnosing complex issues, supporting critical integration layers for online trading systems, and driving continuous improvement across their platforms.

Key Responsibilities :

  • Triage and resolve application support tickets, including escalations from second line.
  • Maintain software application and monitoring, identify vulnerabilities, and support critical trading system integration.
  • Deliver root cause analysis and implement preventative solutions.
  • Maintain technical documentation and ensure handover to 1st / 2nd line teams.
  • Collaborate across teams and contribute beyond your core area when needed.

Essential Skills :

  • Previous experience within a retail software support role
  • Strong experience with Microsoft technologies, MS Azure, AWS MQ, and SQL.
  • Proficient in .Net, Python, Java, and scripting for automation.
  • Solid background with AWS (Lambda, ECS, MQ) and monitoring tools.
  • Understanding of PCI-DSS and SOX compliance standards.

    • If you are looking for a new challenge and feel this could be the role for you, please provide an up-to-date CV and apply now!