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Facilities Manager

Facilities Manager

JLLAberdeen, GBR
30+ days ago
Salary
£43,516.00–£46,549.00 yearly
Job type
  • Full-time
Job description

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Manager

Role Purpose

Reporting to the Site Lead the Site Operations Manager is responsible for overseeing the following workplace services : Catering, Cleaning, Housekeeping, Mailroom, Waste, Portering, within the site they are deployed. This role inspires the onsite teams and service partners to innovate and strive for continuous improvement, while supporting the Site Lead as their deputy, standing in for the Site Lead from time-to-time, they are an ambassador for our services and cherish high standards of delivery.

What this job involves

Key Responsibilities

  • Lead from the front and inspire the team, demonstrate a passionate commitment to end user experience
  • Take responsibility for and lead the role designated workplace activities and associated vendor partners
  • A visibly present and provide a point of contact for client colleagues and other site occupants
  • Create, deliver & sustain, a first-class service provision to the end user
  • Support the site operation through a defined audit process, developing action plans for improvements
  • Bring high levels of attention to detail to the role, setting the highest standards for the visual image of the site
  • Drive ownership of workplace services and relationships throughout the site team
  • Ensure all workplace operational teams performance is aligned to agreed SLA’s
  • Monitor vendor partners to deliver goods and services as expected
  • Be a dependable leader, a self-starter and an innovator with attention to detail which ensures best practice
  • Drive and promote our safety culture within the site
  • Ensure client satisfaction in workplace services
  • Support of short and long-term projects for the client within expected parameters
  • Be the interface for all services between the client and vendor partners
  • Support internal and external audits / reviews from compilation and completion to submission and follow-up
  • Support the strategic development of all services
  • Take ownership for best practice standards and innovation in the role service streams, including identification of opportunities for delivery improvement and cost efficiency introduction
  • Support occupancy planning and management of required internal moves
  • Support site compliance with latest legislation and regulations
  • Support finance processes and budget preparation
  • This list is not exhaustive, ad hoc duties may be requested from time-to-time as required.

Accountabilities

  • Operate and comply with JLL & agreed Client business processes / procedures
  • Take part in regular reviews of the site business continuity plan
  • Maintain a proactive relationship with the services end user and understand the site-based business’’ current and future requirements
  • Proactively support and deliver a collaborative working environment across the workplace team
  • Ensure safe working practices through implementation of JLL HSE standards
  • Ensure that all HSE requirements defined in work instructions are communicated in training
  • Follow required incident prevention and emergency operational controls processes
  • Report of all accidents, occupational illnesses, and emergencies
  • Manage and collaborate with vendor partners to resolve service issues as they arise
  • Provide accurate and timely reporting on performance of vendor partners supporting the site operations
  • Support the implementation of JLL operational initiatives and soft services projects
  • Vendor Management – manage performance, motivate, train and develop the direct and indirect team to ensure performance objectives are met, and performance standards continually improve

    • Competencies

  • Excellent PC skills, proficient in Microsoft office suite of products

    • The candidate must demonstrate the following personal attributes :

  • Customer focused
  • Good communicator – both written and verbal
  • Assertive
  • Possess cultural awareness and sensitivity

    • Sound like you? To apply you need to be able to demonstrate the following skills and experience :

    The successful candidate will have knowledge and a proven track record of the following :

  • Facilities / Premises Management in a Corporate / Blue Chip environment
  • Experience in managing a quality customer driven service
  • Ability to develop ongoing FM opportunities driving cost efficiencies through a proactive approach, best practice, and continuous improvement across soft FM service lines
  • Sound understanding of Health Safety and Environmental issues and requirements

    • Preferred Qualifications & Experience

  • A managerial mindset with experience in a related service environment
  • Demonstrate experience in dealing with customer service and exhibit key skills within this area
  • Competent with localized budgetary and P&L control knowledge
  • Experience in contract management and measurement
  • Experience in working in a change management environment
  • Sound understanding of continuous improvement / problems solving process
  • Computer literate in MS Office Applications

    • Preferred Skills & Behaviours

  • Excellent PC skills, proficient in Microsoft office
  • Strong leadership skills
  • Competent in aural, oral and written skills
  • Customer focused
  • Sound problem-solving ability
  • Strong time management skill
  • Possess cultural awareness and sensitivity

    • LI-JA1

    Location :

    On-site –Aberdeen, GBR

    If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44  ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page >

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