Foreign Exchange Consultant - Oswestry

Job description

Competitive salary with unlimited bonus potential

In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving given targets & KPI’s. Working as part of a team, you will drive business through social media, events and maintaining relationships with existing customers.

Our customers are at the forefront of everything we do, so exceptional customer service experience is required.

What will be your key responsibilities?

Ensuring profitability of foreign exchange bureau

Achieving given foreign exchange targets, including set KPI’s

Converting Hays Travel customers to purchase

Maximising individual and team sales of foreign exchange

Providing exceptional customer service at all times

Assisting with the day-to-day operation of the bureau

Increasing exposure of bureau and developing new business leads

Using social media to promote offers, generate customer engagement and sales leads

Maximising all opportunities by following foreign exchange sales structure

Monitoring local competition and managing rates and margins effectively on a daily basis

Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained

Accurate cash reconciliation and banking

Responsible for minimising risk and mitigating errors

Play an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties

Responsibility for security of the bureau

Willingness to participate in training appropriate to own development

Adhering to company policies and procedures

To undertake any other duties that may fall into the job criteria

To conform with all company policies and procedures, including health and safety

To treat all employees, customers and suppliers with dignity and respect

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

What competencies we are looking for?

Good accuracy and numerical skills

Excellent administration and organisational skills

Effective communication service and customer service experience

Competent IT skills

What experience we are looking for?

Passionate about travel and tourism

Good sales / target experience

Customer focussed

Problem solving

Team player

Good organisational and time-management skills

Excellent communication skills