Customer Service Manager / permanent / up to £55,000 My client, a global and well recognised real estate business, are looking for a Customer Service Manager to join their team covering multiple luxury developments. This role will play a crucial part in the delivery of the highest quality homes to customers, ensuring quality assurance is maintained throughout. As a Customer Service Manager, you should come with experience in property and have a solid understanding of managing customer expectations in regard to snagging and defects. Role and Responsibilities :

• Support customers in their journey to moving into their new home regarding snagging and defects
• Arrange relevant contractors to complete snagging or replacement works
• Ensure all customer complaints are logged and actioned within the agreed time frame
• Identify any ongoing trends in defects and work with the relevant teams to prevent these moving forward
• Carry out pre completion checks and ensure properties meet standards
• Remain in constant communication with all contracting teams
• Attend property handovers and assist with property questions
• Remain in touch with property owners during their warranty period
• Work with relevant housing associations regarding social housing properties
• Keep up to date with reports and maintain systems

Communicate with all parties in a face-to-face environment and also over email ...