Commercial Support Coordinator

We are looking for a Commercial Support Coordinator to join the Frontier team, based at Hermitage on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days on site and 2 days from home.You will work with our customers and internal teams across the Frontier business, supporting the regional sales teams, as well as helping coordinate the Commercial Support Assistants. You will work closely with Sales Managers and Regional Sales Managers to provide customer service and coordinate commercial administrative support.The BenefitsCompetitive salaryOpportunities for a mixture of home and site working (to be agreed with Line Manager)25 days holiday per calendar year with option to purchase up to 5 more days (subject to meeting eligibility requirements)Dedicated Learning & Development team to support you and your careerEmployee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)Increased Maternity, Paternity & Adoption leave benefits for eligible employeesLife Assurance scheme and pension plan with employer contributions of up to 7%Up to two days paid volunteer leave per year (only applicable to permanent employees)The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Womens network groups.Cycle to Work Scheme, employee retail discount scheme and free eye test vouchersAbout YouAble to communicate with impact at every levelStrong, confident telephone mannerProven attention to detailKnowledge of UK arable farming is desirableProven IT skills, including Microsoft OfficeExcellent organisational and administrative skillsHigh standard of numeracy and literacyAble to work co-operatively with others and without supervisionWork to put the customer at the heart of everything we doSelf-motivated and tenaciousFlexible approach to work and managing changing prioritiesAn effective team playerExperience in managing small teams is desirable but not essentialA solution-focused attitudeYour RoleAs a Commercial Support Coordinator your role will involve : Supporting and coordinating the team of Commercial Support AssistantsManaging the hiring of Sample Collectors in preparation for our harvest season and managing their day-to-day activities once employed.Managing and resolving incoming phone calls and emails from Customers in a professional mannerProactive customer communication, service follow-up and collection of cropping informationManaging queries and issues through to resolution, within agreed SLA timeframesLiaising with customers regarding all Precision Services product linesAttending relevant training events and team meetingsCreating customer insight reports for Area Sales ManagersEmail and telephone support for Area Sales ManagersCommercial campaigns via telephone, email and events to support sales generationAccurate data input and management using Microsoft Office packages and bespoke systemsManaging the collation of cropping information from customersAbout UsFrontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion.

With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.Our business approach is underpinned by our core values

Integrity, Customer First and Expertise

or ICE. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.Commitment to Diversity and InclusionWe have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.

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