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Customer Services

Swift RecruitmentEngland, Suffolk, Haverhill

21 days ago

Salary

£26,000.00–£30,000.00 yearly

Job type

Full-time

Quick Apply

Job description

About the Role :

We are working with one of the UK's leading luxury garden furniture and outdoor living brands.Theyv'e innovated in the world of garden furniture - committed to delivering style, quality, and comfort. Our client is proud to have become one of the UK's largest and fastest growing brands and are expanding their team to deliver our exciting plans.

We have a fantastic opportunity for an experienced Trade Administrator to join their dynamic team.

Duties and Responsibilities :

You will be the first to respond to inbound phone calls to the Trade Office
Supporting the National Accounts Manager with order imports and day to day management
Supporting the Ecommerce Accounts Manager with responding to tickets and day to day processes
Supporting the Customer Services Manager with resolving aftersales issues
Supporting Trade Account Managers with general requests and holiday cover in their absence

To be successful in the role, the ideal Candidate will have :

1+ Years in Administrative role

Good working knowledge of Microsoft 365

Experience of using customer online channels or Orderwise is preferred

Strong listening and verbal communication skills

Strong work ethic, accuracy, and excellent communication skills

Logical and systematic

Ability to interact with all customers in a calm manner

Ability to listen to and implement instructions without fail from management

The hours of work are Monday - Friday, 9am - 5pm with 30 minutes for lunch break. Depending on your work management additional hours may be required during peak season.

Job Types : Permanent, Full-time

Pay : From £26,000-£30,000 per year

If you're a motivated sales professional looking to make an impact in a growing company, we'd love to hear from you!