Hire Desk Controller

Job Title : Hire Desk ControllerLocation : Horsham, West SussexSalary : £30,000 - £35,000Contract type : PermanentMust Haves : Proven hire desk experienceAre you looking for your next challenge within the fast-paced plant or tool hire industry? Join a growing and innovative company with a reputation for delivering exceptional service and reliable solutions to their clients.The Role : As a Hire Desk Controller, you’ll be a key contact for customers and internal teams, ensuring smooth operations and outstanding service delivery. Responsibilities include : - Handling hire desk operations, processing orders, and coordinating schedules for equipment and personnel.- Acting as the primary point of contact for customer inquiries, resolving issues promptly and professionally.- Ensuring resource availability and collaborating with internal teams to meet customer needs.- Supporting occasional out-of-hours queries by carrying a support phone.What’s On Offer : - A competitive salary with room for growth.- Regular working hours, Monday to Friday, with no regular weekend shifts (apart from minimal on-call responsibilities).- A comprehensive benefits package, including a pension scheme and healthcare support.What You’ll Bring : - Proven hire desk experience, ideally from the plant or powered access industries.- Excellent organisational skills and the ability to handle multiple priorities.- Strong interpersonal and communication skills to liaise with clients and team members effectively.- A proactive mindset with a knack for solving challenges quickly and efficiently.If you’re ready to join a dynamic team that values its people and delivers top-tier customer service, we’d love to hear from you! Submit your CV through this advert or contact Matt at (phone number removed) for more information