Reception Team Member

We are Lyons Holidays Park

s, family owned for over 100 years! We welcome over 15,000 families to North Wales and Cumbria each year across our Nineteen holiday parks, luxury hotels and restaurants. Our guests are at the heart of everything we do, we operate within an ethical culture of respect, diversity and social responsibility.

This is an amazing opportunity to develop your career as a Holiday Park Receptionist, in a growing, innovative and fun environment where People come first! If you are enthusiastic about hospitality, friendly and passionate about delivering an impeccable customer service in a fast-paced environment, then Lyons is the place for you.

The ideal team member will be a dedicated team player, possessing first class customer service skills, a love of working with the public and the ability to work under pressure. They will also have a positive, flexible attitude and be enthusiastic, also be able to take the initiative and self-motivated.

Please be aware that the role requires flexibility and includes weekend and some evening work and you may also be required to work at one of the other parks at any time.

Responsibilities

• Provide a warm and friendly welcome to all our guests and visitors at all times
• Local information - be ready to share your knowledge and experience of the area to help our guests make the most of their holiday time
• Help to give our guests a great start to their holiday during check-in, wow them with a great first impression of our team
• Park knowledge be able to chat to guests about all the great facilities and activities on Park, and suggest those that the family might enjoy
• Preparation getting everything ready for our guests to arrive and check-in, making welcome packs, courtesy telephone calls
• Take accurate detail of any maintenance / repairs needed and process straight away so that we can fix it for the guests asap and get it right first time
• Do the right thing if a customer has cause for complaint, lets put it right the first time and make sure that the guests are able to get back to enjoying their holiday.
• Any other duties requested by your Manager
• Always treating every guest and owner how you would like to be treated and with a bright and breezy attitude

Job Type : full time permanent Posts available -

Wage : National Living Wage

please note that as a holiday park weekend working will be required

Job Types : Part time over 3 days, Fixed term contract

Contract length : Part time seasonal

Salary : up to £11.44 per hour PLUS discretionary commission payments on holiday bookings (from April) NLW

Schedule :

Supplemental pay types :