Senior Service Designer

Job summary

Would you like to help to define the vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change for the Crown Commercial Services' digital landscape and helps us achieve our strategic goals?

Job Summary

As a Senior Service Designer, you will work with a wide range of colleagues to develop and optimise complex CCS services. You will help set the direction, embed good practice, make evidence-based decisions, demonstrate an understanding of the full end-to-end journey and drive service improvements that bring value for CCS users.

Team Summary

User-centred design (UCD) is about putting users� needs first in how we design services : we research, design and test for a customer-first approach. It is integral to making government work better for users, and reducing waste in government. Our team leads the professions covering User Researcher, Service and Interaction Design.

Job description

Lead on design concepts and service blueprints that help define the customer journey and articulate the vision for end-to-end services.

Identify opportunities and analyse user needs and business objectives across highly complex services to build design solutions that fulfil user and business needs.

Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change.

Support the Head of User-Centred Design with the development and implementation of a best practice UCD strategy.�

Lead on design workshops and design sprints with the team, senior stakeholders and users.

Collaborate with multidisciplinary teams, effective management of stakeholders and facilitate discussions at a senior level.

Rapidly design and test digital prototypes with service users.

Drive awareness of service performance through data and influence the implementation of evidence-based improvements.

Take the lead in advocating for best practice and inclusive user-centred design across the organisation, and when working with third parties.

Ensure all services and platforms meet with Government Design Services standards, and follow relevant government functional standards and other related requirements and guidance, in particular

Person specification

Essential criteria (to be assessed at application stage) :

Have good experience in designing end-to-end public services and navigating complex policy and operational areas.

You are expected to have supported a team to effectively deliver change.�

Have created, facilitated, delivered and embedded appropriate approaches to service design.

Have mentored multidisciplinary teams to follow a user-centred approach in order to deliver high quality products and services.

Know what good public services look like and how to design and prototype them in an inclusive, accessible way.

Desirable criteria� :

You have experience and / or an understanding of working in highly regulated environments.

You understand security, accessibility, version control and hosting.

You have experience designing at scale.

In the event of a high number of quality applications, desirable will be used as a second sift

Behaviours

We'll assess you against these behaviours during the selection process :

• Seeing the Big Picture
• Making Effective Decisions
• Changing and Improving
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process :

Benefits

Alongside your salary of �56,031, Crown Commercial Service contributes �16,232 towards you being a member of the Civil Service Defined Benefit Pension scheme.

What we will offer you, here are some of the benefits you can expect :

Competitive salary�

Generous pension scheme

A discretionary non-contractual performance related bonus�

Working remotely in addition to working in advertised office location

Flexi time scheme (available for B1-B6)

Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

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Working flexibly, delivering outcomes

CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.