Senior Insight Analyst

We are PXC, the UK’s largest provider of wholesale connectivity. Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, voice, cloud and security underpinned by the UK’s most robust, secure, resilient and reliable network.

Born from the combination of Virtual1 and TalkTalk’s wholesale services and national network business, we employ 1100 people across our 3 core sites (Salford, London and North Macedonia).

Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of our employees. We empower our people to become true experts in their field who embody our values every day : we care; we challenge; we commit.

About the Role

The Strategy, Insights & Performance department exists as a force multiplier in PXC.

The department’s Insights function is made of multi-disciplinary Hubs which are aligned to specific business domains. As the centre for PXC’s data engineering, reporting and analytics, the Hubs work to make insights the engine of business success. They partner with senior leaders (up to the Executive Leadership Team), expert analysts (Analyst Community) and Data Authority (Quality, Governance, Architecture, etc.) to deliver value.

As part of the Hub, you will analyse complex datasets to develop, design, build and iterate reports and dashboards that provide insights. You will be accountable for developing a strong understanding of your craft and the business areas you partner with. You will be accountable for maintaining strong relationships, gathering requirements, and delivering results.

Supported by your Hub lead, you will be responsible for advocating for the power of Insights across PXC – through the Analyst Community and through your personal network.

What you will be working on

• Manage, coach and develop insights analysts within the Hub
• Work with Hub Manager on backlog management and workload allocation
• Deliver work packages by gathering detailed requirements and building to specifications within the agreed timelines while maintaining strong communication throughout, whilst taking a proactive approach to predicting the data needs of the business.
• Communicate, engage, and collaborate with the Hub stakeholders (up to senior management and external parties) to understand key business questions & initiatives so that appropriate reports and analysis can be created to effectively monitor & understand business performance.
• Act as a sounding board and expert advisor to Hub stakeholders as they tackle day-to-day questions and support them through their use of self-serve.
• Develop repeatable, efficient, automated, self-serve reporting outputs using supported technologies, adhering to agreed best practice and principles ensuring end user experience is slick and easy to navigate.
• Present project overviews and reports to stakeholders, providing both business insights, technical reviews and recommendations.
• Follow agreed process and maintain records of work for example : updating Kanban board with latest progress, calling out highlights, emerging risks and challenges.
• Ensure the governance, security and quality of data is adhered to, following team specific and overall business data control & security policies.
• Work as a leader within the Hub by setting the example of best practice, mentor / support more junior team members and take the lead on continuous improvement.
• Drive continuous improvement beyond the Hub by participating in the PXC-wide Analyst Community (to help wider business through operational challenges with ad hoc and cross-functional self-serve analysis).
• Develop and maintain working knowledge of the business’s products, systems, key processes and commercial context.

What will make you successful in your role?

How we look after our employees

Our brand new “PXC Flex” benefit will launch in January 2025, which will include Flex30, an additional 30 hours

Our hybrid working policy offers you flexibility to work from home 60% of the time, with the other 40% connecting with your colleagues in one of our fantastic, accessible and collaborative office spaces.

A starting holiday allowance of 25 days

Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus.

Free broadband for all employees plus gifts for major life events such as marriages and births.

Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash.

A range of inclusive employee networks to help integrate employees into life at PXC.

At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

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