HR Shared Service Administrator (FTC - 12 months)

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.

The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world’s most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper.

To support the teams who are powering this ecosystem we have a global Corporate division consisting of departments including Legal, Finance, Marketing and Sales, Strategy, Human Resources, Central Services and PR and Communications.

Our Corporate division are now seeking a talented HR Shared Service Administrator to join the wider Global HR Team. Some of the essentials for you to know are :

Location :  our office in London Westfield, Shepherd's Bush

Reporting into :  Global Head of Payroll and HR Shared Services

Workplace Type : Hybrid

Contract Type : Fixed Term Contract (12-months)

Besides a competitive salary, we can offer you :

Performance bonus schemes dependant on the type of role you are in

A pension that both you and the company contribute too

A portal with an array of discounts on things like theme park and cinema tickets

Our famous staff discount along with exclusive staff sales

Private healthcare for you and your family

Flexible working

A chance to be part of a fun and caring team that support each other

Here's a breakdown of what you will be doing :

Our PeopleHub UK team requires a resourceful and bubbly individual who is incredibly organised and full of initiative to support our busy HR team and YNAP Population.

Prepare all employment-related letters for staff including role changes, annual salary increase, family-friendly changes, new starters and leavers

Be the Guardian of all HR policies and processes providing 1st line response to policy queries utilizing our ticketing system Workday Help

Manage the end to end maternity and paternity process

Process Leavers and conduct exit interviews

Update and maintain our employee personnel files and keep HR Systems updated

Work closely with our payroll team providing support to managers and employees for the Workday system

Provide general and comprehensive administration support to the HR Business Partners, Advisors and Recruitment

Support the onboarding of our new employees

Conduct Right to Work checks for new and existing employees

Track and monitor : fixed term contractors, maternity, paternity shared parental leave, probation, visas / right to work and allowances

Complete ad hoc duties and projects as required

Follow all HR processes and assist in ensuring compliance with these across the team and the wider businesses

Contribute to the growth of the company through ideas and department initiatives

Ensure that the company values are intrinsic in every part of your role

The type of person that we are looking for :

Ideally prior experience in an HR administrative role supporting a busy team and providing first line advice to employee (strong plus)

Prior working experience in an Administrative role (nice to have)

Discreet, professional and well presented, with excellent communication skills

Articulate with excellent writing skills and great attention to detail

Exceptionally well organised and efficient

Ability to use judgment and seek guidance with confidential issues

Great sense of humour, empathy and work ethic

Service driven with ability to work to stringent deadlines

Pro-active and able to show initiative / ideas to constantly improve the HR service to the business

Knowledge of MS Office, specifically Excel / Outlook / Word

Knowledge and experience with Workday preferable, but not mandatory