Part-Time Complaints Resolution Handler

Anderson Knight is working with a leading financial services organisation to recruit a dedicated Part-Time Complaints Resolution Handler.This role is crucial in ensuring customer complaints are resolved efficiently and in line with company procedures.To be considered for this role you must have end-to-end compliant handling experience.Working Hours : Shifts : Saturday and / or Sunday 09 : 00 – 18 : 00Hybrid working available after 5–6 weeks of training.Key Responsibilities :

• Log, manage, and resolve customer complaints accurately.
• Take full ownership of a caseload and ensure timely resolution.
• Follow company procedures and compliance standards.
• Deliver excellent customer service and maintain professionalism.
• Work closely with internal teams to facilitate resolutions.
• Keep customers updated on the progress of their complaints.
• Identify complaint trends and contribute to improvement strategies.Requirements :
• Experience handling complaints from start to finish.
• Strong written and verbal English skills.
• Excellent attention to detail.
• Ability to build strong customer relationships.Benefits :
• 33 days’ holiday (pro-rata for part-time employees)
• Birthday day off
• Discretionary bonus
• Up to 20% pension contributions
• Eyecare and private medical insurance benefitsIf you’re interested in this opportunity, ...