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Document Operator

Document Operator

Owen ReedUnited Kingdom
4 days ago
Job type
  • Full-time
  • Remote
Job description

Description

We are looking for a Document Operator to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience.

About the Role of Document Operator

  • Responsible for accurate and timely document preparation according to established templates, brand guidelines and production best practices.
  • To serve as a key client interface for Document Centre services.
  • Keen to be flexible and in possession of excellent MS Office skills.
  • Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
  • At least 3 years' experience working within the document production field.
  • Excellent communicator and be able to build effective client relationships based on trust, flexibility and a professional approach and be able to deal confidently with clients.
  • Develop and maintain relationships with team and key stakeholders.
  • Ongoing personal development both soft and hard skill, plan for development where needed.
  • Cover for workflow. Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
  • Liaise effectively with Document Centre Manager as required.
  • Reports to : Shift Team Lead
  • Hours of work : 18 : 00-02 : 00
  • Location : Homeworker

About You

  • Excellent MS Office skills, including Word, PowerPoint and Excel.
  • Must have the ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.
  • Must show initiative and good judgment and be able to work independently.
  • Must have the ability to concentrate in an environment of multiple demands and distractions.
  • Maintains exemplary attention to detail and a personal commitment to consistently producing high quality work.
  • Must be able to maintain confidential information and work in a fast-paced, dynamic and creative environment.
  • Must engender a culture of professionalism, superior customer service, and accountability within the team.
  • Able to work effectively with colleagues of all levels in an organisation.
  • Seeks and responds positively to all forms of feedback (client / line manager / appraisal); learning from experience.
  • Strongly self-motivated; always adopts a 'can do' approach; takes pride in work and the larger organisation.
  • Demonstrates high level of personal and professional integrity.
  • Develop an in-depth knowledge firm's branding guidelines.
  • Motivation to continually improve core software-skills, to meet and accommodate the client's changing requirements.
  • Excellent accuracy and close attention to detail and adhering to the companies best practice.
  • Approachable, work well as a team and share best practice. The ability to work closely with clients of all levels, accept criticism, still smile and have a matter-of-fact approach.
  • Flexible and adaptable - happy to change shifts / work overtime as required and willing to take on new challenges as they arise.
  • Positive with a can do attitude, willing to problems solve where needed.
  • Dependable and willing to go the extra mile where needed.
  • Self-motivated to ensure skills and technology familiarity and kept up to date.
  • At least 3 years' previous document production experience in a professional service environment.
  • Prior experience in a legal production environment with workflow management is an advantage.
  • Excellent working knowledge of document production practices and technologies.
  • Advanced technical knowledge.

    • What’s in it for you as a Document Operator?

    We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include :

  • Competitive basic salary (reviewed annually)
  • Flexible, hybrid working policy
  • Generous bonus scheme
  • Up to 25 days holiday (rising to 28 days with service)
  • Holiday exchange scheme
  • Private medical insurance
  • Enhanced parental leave
  • Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.