Aim of the role

To manage the Conference and Banqueting operations, take responsibility for allocated areas in Conference & Banqueting and maximise customer satisfaction through following planned requests as described by the events road sheet, anticipating extra guest requests, and responding to special requests positively.

Responsibilities :

• Demonstrate high levels of leadership, maturity, and professionalism at all times.
• Take ownership and complete any instructions given by senior management.
• Ensure that food & beverage is served by hotel standards and within the required time according to the event road sheet.
• Effectively manage your time and productivity while at work.
• Prepare appropriate mise-en-place according to the event road sheet.
• Set up conference rooms as instructed by the events road sheet, meeting guests' expectations.
• Ensure that all conference suites are presentable and in optimal condition.
• Maintain a high standard of personal hygiene and appearance.
• Attend briefings and departmental meetings.
• Act in accordance with fire, health, and safety regulations, following correct procedures when necessary.
• Show flexibility and understanding in teamwork while carrying out additional tasks as instructed by the leadership team.
• Understand and execute the company's policies and procedures regarding privacy, confidentiality, and data protection.
• Adhere to all policies and procedures as outlined by the hotel.

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