Service Delivery Analyst

Service Delivery Analyst

Join our dynamic Office Operations team! With over 800 roles supporting a global firm of 5,000+ professionals, we excel in office management, guest services, facilities, and more.

Led by regional COOs for the Americas, EMEA, and Asia-Pacific, our Global Office Operations team ensures exceptional service delivery, sustainability, and security for our people worldwide.

As the Service Delivery Analyst within the Global Operations team, you will support the function through business analysis and project coordination, focusing on Document Services, Translations, Travel Services, and Print Standards. You will contribute to service delivery standards and development, with success measured by excellence and meeting the diverse needs of the Firm.

At White & Case, we’ll support you, give you responsibility and welcome you as an integral member of our diverse, international team from day one. Be part of a team that blends internal expertise with outsourced excellence. Apply now!

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.

Key Responsibilities

• Data Gathering and Analysis : Using and creating data sets to analyse service volumes, quality, and cost, supporting global operations and developing future strategies.
• Insights : Providing commentary on data trends and their impact on current delivery models and service success.
• Innovate & Change : Suggesting and developing better service delivery methods using firmwide tools, dashboards, and automation.
• Intranet and Communications : Ensuring clear, well-presented, and current information for Document Services, Translations, Travel Services, and Print Standards.
• Service Delivery Accountability :   Contributing to vendor relationships and developing internal relationships with service users to support Firm performance.
• Law Firm Service Mindset : Basing activities and decisions on understanding the Firm’s business model and user requirements for effective service delivery.
• Global and Cross-Cultural View : Balancing consistency and variances in global service delivery while analysing data.
• Collaboration : Working with colleagues and vendors across functions and locations to deliver analysis, reports, presentations, and service improvements

Qualifications and skills

What We Offer

When you join us, you’ll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values—to be pioneering, united and human—and we believe that you’ll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential.

We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as an Operations professional, and our benefits are designed to support your changing needs and priorities across different life stages.

About White & Case

We are a global law firm with longstanding offices in the markets that matter today. Our on-the-ground experience, our cross-border integration and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.

Location and Reporting

This role is based in our London office, and reports into Manager, Global Operations Service Delivery.

Our standard office hours are 09 : 30-18 : 00, with a current requirement for 3 days in the office per week.

Firm Benefits

We offer a flexible range of benefits, services and programmes designed to help support your lifestyle requirements. Some of the benefits currently available include :

Equal Opportunity Statement

White & Case is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and / or accommodation to participate in our application and / or interview process, please email the recruiting contact listed for the relevant position. We are a Disability Confident (Committed) Employer. We will be happy to work with you.

Note to recruitment agencies : Our internal Recruitment team are responsible for all end-to-end lateral recruitment processes. All agencies must sign White & Case terms of business, which are office specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and / or outside of our online application tracking system, will not be considered a formal introduction.

Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the London Recruitment team.

When engaging with agencies, we are supported by our preferred suppliers.

Primary Location

United Kingdom-LondonExpected Workplace : Hybrid

Job Posting

Jun 21, 2024, 3 : 21 : 45 AM