Sales Assistant Oxford St, London Permanent Part-Time

Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.

Sustainability has been part of the Mulberry ethos since the brand's inception; in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

At Mulberry, our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customize each experience, and to nurture long-lasting relationships with your customers. You will be open to learning and developing yourself as you strive to be an expert within your field and a key contributor to Mulberry.

What we need from you :

You will always be customer focused :

• You will create a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store.
• You will develop and maintain key customer relationships using in-store CRM tools to support you.
• You will be keen to learn and expand your knowledge on our product, brand, services, and local events to enhance the customer experience.

You will be responsible :

You will be curious about the business and willing to share your ideas.

You will enjoy working as part of a team and nurture relationships with your colleagues.

You will deliver operational excellence showing respect and consideration for people, product, and your environment.

You will be environmentally conscious :

As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture, and Circularity. Promoting a greener, more sustainable future.

You will promote equity, empathy, and understanding and demonstrate this commitment within your internal and external communities.

You are :

Engaging

Agile

Curious

In love with fashion!

What we will do for you :

Competitive basic salary

Bonus

Product allowance

An enviable staff discount and exclusive access to staff sales

Extra day off for your birthday

Pension Contributions & Life Assurance

Training and development opportunities

x2 paid volunteering days per year

Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills, or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email protected].

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