Service Manager

Are you a dynamic and hard-working Account manager with a dedication to delivering outstanding service and encouraging client relationships?

We are seeking a Service Manager to oversee and make sure the delivery of top-quality Shared Services aligned with company standards, contractual commitments, and customer expectations.

In this pivotal role, you will also seek opportunities for sales growth, expanding our footprint within the existing client base, and drive revenue through upselling, cross-selling, and professional service opportunities. If you thrive on building positive, constructive relationships, enhancing customer satisfaction, and contributing to the growth of NHS SBS, we'd love to hear from you!

That's what we are looking for, but what can we offer you? This role is based out of our Southampton Office 1 day per week, with the rest of the week being worked from home. Whether working from our modern, collaborative offices or at home, we give employees the flexibility to help them achieve a healthier work-life balance and perform at their best. There will be some occasional travel to our Sheffield office who also deliver our Employment services.

What you'll be doing :

As a Service Manager, you will be accountable for :

• Monitoring and reporting performance against SLAs and other contractual obligations, ensuring services meet and exceed client expectations.
• Proactively managing and resolving service issues and complaints while identifying and addressing root causes to prevent recurrence. Develop an annual account plan, agreed with the operational teams to make sure key activities are aligned and agreed.
• Identifying and driving service improvement opportunities to enhance performance and customer satisfaction.
• Establishing and maintaining strong, positive relationships with existing clients to foster trust, advocacy, and long-term collaboration.
• Understanding and anticipating clients' current and future needs, uncovering opportunities and promoting services offered by NHS SBS to address those challenges and achieve their goals.
• Identifying sales growth opportunities within the existing client base to expand the NHS SBS footprint.
• Assure new / transitioning services, and projects / changes to services, are fit for purpose, set up for successful service delivery with minimal impact on existing services, with formal acceptance into service.

What you'll bring :

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!

Employment Type : Full-time, Permanent

Location : Southampton (Hybrid)

Security Clearance Level : DBS

Internal Recruiter : Becky

Salary : £45k-50kpa DOE

Benefits : 10% Bonus, £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work / life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.