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Apprenticeship Team Administrator

Apprenticeship Team Administrator

Northumbria Healthcare NHS Foundation TrustEnfield, England, United Kingdom
1 day ago
Salary
£28,622.00–£30,225.00 yearly
Job type
  • Full-time
  • Permanent
  • Internship
Job description

Job Summary

Apprenticeship Team Administrator - please only apply if you are happy to be on a 12-18 Apprenticeship scheme, this will require you to complete studying / training as part of your role.

To provide high-quality reception, front of house, clerical and administrative service to patients, service users, carers and anyone who accesses the Trust services.

The Post Holder Will

  • Put the needs of our patients and their carers first, and involve them fully in their care.
  • Show kindness and compassion in all aspects of the care we provide.
  • Behave with honesty, integrity and openness.
  • Create a safe, friendly and caring environment, where people are treated with respect, courtesy and dignity.
  • Strive for excellence, recognising achievements and valuing hard work.
  • Support our staff to be the best that they can be.

Main Duties of the Job

  • To provide a high-quality administrative, clerical and reception service for patients and their carers who access the Trust services in an inpatient environment.
  • The post holder will encompass regular telephone liaison with external agencies.
  • You will be required to use your initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires.
  • Your duties will encompass regular liaison regarding the keeping of the appointments diary, typing of letters and reports, taking and transcribing minutes at meetings as necessary, telephone liaison as necessary with external agencies and making appointments at the request of the service.
  • You will assist in the maintenance of records, filing, and photocopying and any duties essential to the comprehensive administration support service you will provide.
  • You will be required to ensure the environment is updated with relevant information for the patient group at Avesbury House and possible Forensic wards; you may be required to provide cross cover on other inpatients wards.
  • The post holder will be an active member and contribute to the effective operation of a multi-disciplinary team.
  • Your dealings with matters relating to clients and staff are of a highly confidential nature and should not be divulged to another or discussed with other colleagues other than as necessary within the context of your role.

    • About Us

    North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

    Our Five-Year Strategy :

  • We will provide consistently high-quality care closer to home.
  • With our partners in North London and each borough, we will ensure equity of outcome for all.
  • We will offer great places to work, providing staff with a supportive environment to deliver outstanding care.
  • We will be more effective as an organisation by pioneering research, quality improvement and technology.

    • In order to meet the needs of the Trust, you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that falls under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

    Date posted : 18 February 2025

    Pay scheme : Agenda for change

    Band : Band 3

    Salary : £28,622 to £30,225 a year Per annum including HCAS

    Contract : Permanent

    Working pattern : Full-time

    Reference number : 306-BEH-2615

    Job locations : camlet 3, Forensic Service, Chase Farm Hospital, The Ridgeway, Enfield, EN2 8JL

    Job Description

    Job Responsibilities

  • To participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the administration department.
  • To undertake ongoing personal development through participation in appraisal and supervision, attend and undertake relevant training identified.
  • To plan and coordinate their workload to ensure all deadlines are met and objectives achieved.
  • To ensure good working relationships with all staff within the organisation and external agencies.
  • To refer issues that arise appropriately, including enquiries or complaints from members of the public and patients.
  • You may be exposed to challenging and aggressive service users requiring use of mental and emotional effort in which case your first point of call will be the Service Manager and your direct Line Manager.

    • This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.

    Person Specification

    Training And Experience

    Essential

  • Education / Training

    • Desirable

  • 2 years NHS Experience

    • Experience

    Essential

  • Good knowledge and proficiency of Microsoft Packages to include Word, Excel, PowerPoint and Outlook.
  • Ability to plan, prioritise and organise a number of activities to support teams.
  • Ability to work on own initiative.

    • Skills and Ability

    Essential

  • To have an understanding of administration.

    • Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

    Employer details

    Employer name

    306 North London NHS Foundation Trust

    Address

    camlet 3, Forensic Service, Chase Farm Hospital

    The Ridgeway

    Enfield

    EN2 8JL

    Employer's website

    J-18808-Ljbffr