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Customer Contact Specialist (1pm to 6pm)
Volvo Leamington SpaVolvo Leamington Spa30+ days ago
Salary
£21,500.00 yearly
Job descriptionCustomer focused with excellent communication & organisational skills Self-motivated & target driven Able to work on your own or as part of a team Ability to use your own initiative to provide impeccable customer service Smart and presentable with an outstanding telephone manner Competent using Microsoft Office Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided. 33 days holiday including bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits – discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Company Events
Job Introduction
We are recruiting for a Customer Contact Specialist to join our Volvo Dealership in Leamington Spa. You will be working 27.5 hours per week between Monday - Friday, 1pm – 6pm. You will also be required to work every other Saturday, 8 : 30am - 1pm.
Excellent Basic Salary with an OTE of up to £21,500 plus benefits.
This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.
Role and Responsibilities
- Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
- Accurate data inputting of customer details
- Increase customer retention while ensuring customer satisfaction
- Improve and drive lead conversions
- Contacting prospective customers and upselling products
- Initiating the solving of customers problems in a professional manner
- Adhering to brand standards
About you
What we offer