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Global Client Manager - Immigration

Global Client Manager - Immigration

CIBTGB
30+ days ago
Job type
  • Full-time
Job description

A day in the life : A career at Newland Chase gives you the opportunity to work in a global environment, with smart, motivated, and diverse colleagues. Our focus on immigration means you will be able to work in a stimulating and always changing environment with like-minded people. We are looking for someone who is client centric and able to leverage internal resources to help your client(s) achieve their strategic mobility- and immigration objectives, and to help grow the client relationship, innovate processes, and expand our services.

On any given day , you ensure that all client commitments and program objectives are achieved and effectively executed. You sensibly evaluate and anticipate client needs and communicate tactfully in difficult situations to preserve the working relationship. You demonstrate an understanding of the big picture consequences for your actions or inactions and will proactively suggest and lead process improvements where you find a need. You help your client(s) to navigate the complex world of global immigration to better achieve their goals.

Your client activities :

  • Nurture and grow the relationships with your client(s) by being a trusted advisor on anything Immigration.
  • Create a strategic growth / business plan for your client(s) that will focus on maximizing the client’s usage of our capabilities both at the national and global levels, as applicable.
  • Own Client Review meetings, quarterly and annually, and on regularly scheduled client status and review calls
  • Review client performance and trends quarterly.
  • Define and agree on client(s) strategy, and growth plan during annual business review.
  • Collaborate with your client(s) to facilitate maintaining compliance obligations in jurisdictions as applicable to client(s)
  • Play an active and central role in the implementation of projects and rollouts.
  • Stay up to date on important developments in the law and issue spots with respect to future opportunities and / or issues.
  • Proactively seek greater usage and uptake of our products and services.
  • Ensure that all client specific processes and procedures are documented in our systems and share them with the supporting teams.
  • Share survey and SLA feedback with your client(s) on a regular basis
  • Facilitate communication of client requests and agreed upon outputs.

Strategic thinking

  • Utilize critical thinking to look at the big picture and broad impact of actions and solutions when making decisions.
  • Evaluate decisions in strategic context, where there are many unknowns, reviewing and adapting as the context develops and changes.
  • Engage with management to support development of strategic guidelines.
  • Demonstrate ability to assess situation and leverage company resources and internal teams for effective solutions.
  • Keep up-to-date on immigration changes for communication to your clients.

    • Working with your colleagues

  • Identify operational weaknesses or areas for improvement and address with appropriate teams.
  • Seek out new efficiencies in workflow and lead to implement.
  • Provide on-going client specific training.
  • Facilitate direct communication with our advisory team and our consultants.
  • Assist our global team with internal client transitions as necessary, to ensure that corporate culture / data is captured, and all files transferred smoothly.

    • If you have the following skills and competencies, we want to talk to you!

  • Bachelor’s degree or equivalent with five-plus years related experience in client service / account management and / or training or equivalent combination of education and experience.
  • Prior industry experience in travel, global mobility or immigration is strongly preferred.
  • Ability to generate clear, well-organized written documentation for an internal and external audience.
  • Exceptional communication & presentation skills
  • Excellent organizational skills
  • Ability to articulate regulatory and legal information in easily understood terms.
  • Proven negotiation skills with the ability to influence effectively and sensitively, verbally and in writing.
  • Confident in verbal communication and presentation skills
  • Exceptional problem solving and analytical skills within a fast-paced environment with competing demands.
  • Self-starter and pro-active team member with a desire to show initiative, ownership, and commitment to the role.
  • Ability to prioritize own work and team's work and take on multiple projects.
  • Exceptional organizational abilities proven through working on complex projects.
  • Proven ability to identify, analyze and interpret information from a range of sources and develop appropriate solutions.
  • Proven ability to work as part of a team.
  • Able to demonstrate a positive and flexible attitude to work, particularly in new initiatives.

    • Working Conditions / Location : this position would be 100% remote / work from home with some travel required.

    About Us : CIBT is the leading global provider of immigration and visa services for corporations and individuals comprising immigration and visa professionals, attorneys, and qualified migration consultants located in over 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands : Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide, and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.

    Our Values :

    Our Values emphasise the following 6 key areas :

    Embrace Global Diversity – We work collaboratively and seamlessly across a global footprint to deliver exceptional client satisfaction.

    Achieve Excellence Through Accountability – We hold ourselves and each other accountable for our clients' successes, instilling confidence and trust by taking ownership, delivering on commitments and exceeding expectations.

    Understand Our Clients – We listen to our clients, understand their needs and expectations, and work closely with them to develop the best solution based on their business goals and mission.

    Pursue knowledge and Stay Informed – We are informed experts connected to our clients, operating in a dynamic, fast‐paced and complex global environment.

    Operate as a team – We respect, trust and support one another; recognizing that we provide the best solutions for clients because we rely on each other.

    Act with Complete Integrity ‐ We protect our clients' interests, data and reputations through a strong ethical culture and rigorous compliance programs.