Post Office Counter Clerk

About the role :

Working in a post office is not just about selling stamps, our branches provide a wide range of valued services to their local communities. From posting options for everything they need to send, to helping them get ready for their holidays with currency exchange and travel insurance and so much more, we’re here for our customers to help them get things done!

As a Post Office Counter Clerk, you’ll be at the forefront of this valued service. Greeting your customers and making sure they receive a friendly, easy, and personalised service that they’ll remember and keep coming back for. In this role you will also :

• Build and develop sales by keeping customers informed of the latest products and services that we offer.
• Maximise selling opportunities to ensure that your branch exceeds its targets.
• Deliver the valued services that our customers expect, such as handling letters and parcels, bill payments, passport applications and car tax.
• Ensure any cash handling and administration duties are completed accurately and effectively whilst adhering to any security measures that may be in place.

About You

Are you an enthusiastic people person with strong communication skills and a passion for customer service? Whether you have previous experience in a post office or in customer service setting, we want to hear from you! Due to the fast-paced environment within our Post Offices, you will need to be able to work under pressure in busy periods alongside your close-knit team. You’ll also need to show us :

So that we can provide you with the best and most necessary training for this role, there is a requirement to complete 150 hours training within the first 6 weeks of employment. So ideally, we would be looking for flexibility around this. We are happy to discuss this in more detail at interview stage.

Benefits :

This is a great opportunity to develop your Post Office career and make a difference to the lives of our communities. In addition to working for a growing co-operative business, we offer our colleagues fantastic benefits, including :