Senior Financial Crime Operations Manager

Wealthify - Senior Financial Crime Operations Manager

Welcome to Wealthify : an ambitious, multi-award-winning, online saving and investing service. Based in Penarth, Wales, we want to inspire anyone to build their future wealth, by making it easy for people to do more with their money.

Our team is engaging, inquisitive, and inclusive, reflecting many different backgrounds and beliefs. We’re growing rapidly, which is why we're looking for talented, purpose-driven people who want to use and develop their skills to deliver an awesome experience to our customers.

And if that sounds like you, why not read more below?

The Role

As the business develops in its maturity life cycle, we have a fantastic opportunity for an experienced Financial Crime individual to be responsible for the strategic set up of the department (Financial Crime and KYC / Onboarding) in order to scale up existing processes and support the company’s growing customer base and product offerings.

As Senior Financial Crime Operations Manager, you will be responsible for shaping the future state of the department, but also manage and guide the two teams in the day-to-day activities and be hands-on when required.

Responsibilities for this role include :

• Review, reshape and enhance the Client Onboarding (EDD) and financial crime operational processes and procedures, strengthening and implementing new controls where necessary in line with the company’s policies, risk appetite and risk assessment whilst maintaining good customer outcomes
• Perform a strategic review of systems and provide recommendations to support an improved control framework, scalability, and operational efficiency; where necessary define requirements and sponsor system changes, working with the product owner and software engineers
• Improve the quality control framework and oversee its execution in the team to ensure effective implementation and execution against standards defined
• Oversee the Financial Crime and KYC teams' day-to-day activities, including providing necessary guidance, coaching, and training to the team leads
• Build out the department, by defining the right size of resourcing and recruiting new staff as activities grow and to strengthen capabilities
• Provide SME operational recommendations in all strategic projects, influencing Senior Leaders and Product teams to deliver automated and streamlined operations
• Design and review MI (Management Information) to ensure key risks are being monitored and an accurate and comprehensive view of the department’s performance is being reported to Senior Management
• Promote and embed a strong culture of risk awareness and accountability for controls across the teams

Reporting to the COO, this role will include working both autonomously and as part of the overall COO team, ensuring performance adherence to agreed KPIs and critical SLAs on onboarding.

You will also work closely with other areas within the business, such as Compliance / MLRO, Customer Care, Complaints, Product, and Projects to ensure business objectives are met.

What we’re looking for

We value simplicity, communication, teamwork, trust, and confidence. These core values are what make us tick and keep us all on the same page; not just with how we work individually, but how we engage with each other and the service we offer.

Here are some of the skills you’re looking for :

What we give you in return

And we have plenty of perks, too!

We’re a responsible company, and are constantly working to improve our culture, ethics, impact on the environment, and contribution to charitable causes.

This is a fantastic opportunity for the right person to join a dynamic, fun, and friendly company. If this job sounds perfect for you and you’d like to apply, please send your CV to [email protected].