2nd Line IT Field Support

Role : Field IT Support Engineer (MSP Environment) Location : Bromsgrove Salary : £33,000Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to meet you.The Role : As a Field IT Support Engineer, you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same.You'll be diagnosing issues, installing and configuring hardware / software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner.Key Responsibilities : Provide on-site and remote 1st to 2nd line support to a variety of clientsDiagnose, resolve, or escalate hardware and software issuesInstall and configure desktops, laptops, printers, and other peripheralsSupport network infrastructure : routers, switches, firewalls, and Wi-FiMaintain documentation for client environments and service activitiesCollaborate with internal service desk and project teamsDeliver outstanding customer service and communicate effectivelyWhat You'll Need : 2+ years in a technical support role (MSP experience a strong advantage)Solid knowledge of Windo...