Retail Supervisor, Disney Theatrical

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Job Summary

The Retail Supervisor supports the Management Team by participating in the day-to-day operations of the business, ensuring that every Guest has the best Disney experience possible. This is achieved through consistent exceptional Guest service, development of the sales team, maintenance of visual standards, and compliance with established policies and procedures. The role involves serving as Leader on Duty shifts, maintaining management consistency, and driving sales, standards, and service to meet requirements. The Retail Supervisor works actively with the Management Team through effective communication, performance and sales trend analysis, and supports the team with organization and creativity.

Responsibilities

• Partner with management colleagues in managing daily sales floor and back office operations.
• Work independently and as part of the management team to drive results, set standards, manage staff, and achieve shared business goals.
• Act as Duty, Primary, or Secondary Manager as scheduled, fulfilling the responsibilities of those roles while managing own tasks and supporting team objectives.
• Provide coaching and feedback to strengthen team performance, set and communicate sales goals, and hold self and others accountable for high standards, utilizing sales tools effectively.
• Demonstrate commitment to equality, diversity, and inclusion in all actions.
• Support Core Values : “People, Experience, Revenue, and Brand” through inspiring communication, integrity, and passion.
• Prioritize “Teamwork, Enjoyment, Efficiency, and Results” in all work activities.
• Consider the impact of actions on individuals, the team, and the organization.
• Maintain Disney brand standards proactively.
• Achieve financial and productivity goals through appropriate actions and guest service behaviors.
• Work proactively towards individual and team goals, including sales and promotion targets.
• Own responsibilities, support daily operations, and align with management goals.
• Manage time effectively and prioritize tasks efficiently.

Basic Qualifications

Preferred Qualifications

Additional responsibilities will be assigned based on business needs.

Additional Information

Shifts are typically 8 hours, Monday through Sunday, with variation based on business needs. Shift times can start as early as 9am and end as late as 11pm, including daytime, evening, and weekend availability.

Job Details

J-18808-Ljbffr