IT Support Analyst

Job Description

Be part of the global IT Service Desk providing a high standard of support for staff across the group and locally at our offices in Esher. This role will also be responsible for supporting our in-house built applications and will require someone with in depth knowledge of SQL. We are looking for someone with the following requirements.

Candidate Requirements

Essential

Supportive, understanding and helpful manner to non-IT staff

4+ years of user support

4+ years of Microsoft SQL administration

Microsoft 365 account administration

PC setup and configuration

Active Directory and Group Policies

Desired

Cloud technologies (AWS / Azure PaaS / IaaS)

Cloud application monitoring and event management

Microsoft Intune

Microsoft Exchange Online

Jira Service Management

About The Role

Key responsibilities

1st and 2nd line IT support for the Esher offices and wider operations within the company

Application support covering frontend administration tasks and educating our users on how best to use the products

Backend SQL database administration including writing, optimising and troubleshooting SQL queries and stored procedures

Produce reports for the business on an ad hoc basis extracting data from the databases as required

Work closely with our development teams escalating any bugs and keeping the end user up to date with progress

Monitor application availability and performance and extract information from central logging systems to analyse faults

Day to day management of internal hardware and systems including laptops, desktops, AV, printers, soft phones and desktop software

Monitoring of group systems and escalate incidents where required to senior support teams

M365 administration relating to user account management, Intune, Exchange and Teams

Liaising with hardware, software and service suppliers for the company

Additional Requirements

Some out of hours work will be necessary for maintenance of critical systems

Expectation will be to join an on-call rota

The role is based in Esher, but occasional travel to elsewhere may be necessary for training and support as part of the global service desk function

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers : experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same : we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Desired Criteria

Required Criteria

Closing Date Friday 21st March, 2025