This job offer is not available in your country.

Digital Communications Specialist - Digital Operations - Telecomms

NHS ScotlandBothwell, UK

8 days ago

Job type

Full-time

Permanent

Job description

The Role

You will be a key member of the Digital Technical Services team, which is part of the wider Digital Department at NHS Lanarkshire.

The Digital Communications Specialist will be to prepare the meeting and educational spaces (lecture theatres, meeting rooms, skills labs, simulation areas etc.) by providing solutions and support for all Audio-Visual (AV) / Video Conferencing (VC) and Digital requirements across NHSL. This will include supporting and dealing with routine AV, IT requests and managing any technical issues that may occur, as well as, providing preparatory and real-time support to Government, Board and high-level corporate meetings and live events.

You will drive innovation and implementation of Audio-Visual, Digital Communication and Virtual / Augmented reality platforms ensuring NHSL maintains a robust digital communications environment.

You will also will need a high-level and broad range engineering knowledge in configuring and supporting digital communications equipment and related digital systems. An overview of primary systems are :

Microsoft Teams rooms and hubs
Video Conferencing equipment – Multiple Vendors
All AV infrastructure to including the following :
Embedded Infrastructure
Adaptive Camera systems
Video Scalers
Microphone systems
Speaker systems
Projectors
Various models of large-scale VDUs
Digital Signage and underlying web-based, centralised control systems
Digital Matrix Processors
Body-worn Camera systems
Virtual / Augmented Reality equipment

You will work under direction from the Digital Communications Manager and will be responsible for supervising other staff potentially involved in these activities. They will be required to provide technical reports to the Digital Communications Manager on a regular basis regarding the performance and status of these systems, and future direction.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we'll need you to bring

HND / Degree in a relevant field (e.g., Audio Visual Technology, IT, Electronics) or equivalent experience

Proven experience in designing, installing, and maintaining AV systems.

Have strong knowledge of video conferencing technologies, including Microsoft Teams Rooms, Zoom Rooms, and Cisco Webex systems.

Familiar with AV control systems (e.g., Crestron, Extron, AMX)

Understanding of IP networking as it relates to AV / VC systems

Leadership skills to enable the day-to-day management of service delivery within an IT role

Experience in presenting to groups of technical staff on an individual basis

Possess excellent team-working / leadership skills and have the ability to motivate others and work using own initiative

Be familiar with principles and methods of project management

Excellent listening, communication and interpersonal skills

Effective time management skills

Be prepared to work shifts between 8am and 6pm. Overtime may occasionally be required out of normal hours and at weekends

Have access to an appropriately insured car and hold a full valid driving license

Please note for all vacancies where a driving licence is required this must be a full UK / EU / EEA licence .

It would be great if you also have

Detailed knowledge in the use and support techniques required to manage Microsoft products that include Desktop Operating systems and the MS Office suite of applications

Proven track record in the support of TCP / IP networks and MS Windows Operating systems. Working knowledge of Microsoft Active Directory

Experience in GP systems Vision, Emis, Docman

Ability to achieve targets set by the IT Service Desk or IT Management

Ability to work under pressure and to fixed time scales

Ability to consistently ensure IT Service Desk calls are resolved within fixed service level agreements

Contract type

Permanent

Full time

37 hours

Location and Working Pattern

This role will be based in Digital Operations - Telecomms within Kirklands - NHSL Headquarters, however, the post-holder will have a multi-site role across Lanarkshire.

The working pattern for this role is : Monday-Friday 9-5pm

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you!

Please contact Alex McGown , Telecoms Manager - Digital on [email protected]

For enquiries regarding the application form or recruitment process, please contact Lynn Deas, Recruitment Administrator on [email protected] (Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include :

A minimum of 27 days annual leave increasing with length of service

A minimum of 8 days of public holidays

Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension )

Paid sick leave increasing with length of service

Occupational health services

Employee counselling services

Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage .

Additional Information for Applicants

Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.

For help to complete an application on Jobtrain please follow this link : https : / / www.careers.nhs.scot / how-to-apply / application-process /

Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.

We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain

Once you have submitted your application form you will be unable to make any amendments

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience

or any other dimension that can be used to differentiate people from one another.

Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential / secure children’s settings.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk .

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.