Sales Administrator

We are looking for a sharp minded, confident Sales & Service Administrator for a growing engineering / manufacturing company experiencing a considerable growth phase over the last few years.This is a Permanent job role, office based only and working hours from 9-5pm Monday to Friday.The Role : As a Sales Administrator, your primary focus will be on delivering excellent customer service throughout the sales process. You will act as a key point of contact for our clients, ensuring their enquiries, orders, and aftersales needs are handled professionally, promptly, and accurately.Key Responsibilities : Handling incoming customer enquiries via phone and email with a friendly, helpful approachProcessing sales orders and managing order updates clearly and efficientlyPreparing and sending quotations, invoices, and other related documentsMaintaining accurate and up-to-date customer recordsFollowing up with customers regarding quotations, lead times, and aftersales supportLiaising with internal teams to ensure customer requirements are metSupporting the sales team with day-to-day administration tasksTaking ownership of customer issues and following through to resolutioWhat we're looking for : Proven experience in a Customer Service, Sales Support or Administrative roleStrong interpersonal and communication skills with a genuine passion for helping customersHighly organised, with great attention to detail and an ability to manage multiple tasksConfident and professional telephone mannerProficiency with Microsoft Office (Word, Excel, Outlook)Ability to work calmly and efficiently in a fast-paced environmentPositive, proactive attitude and a team player mindsetDesirable : Experience within a technical / engineering, or manufacturing businessFamiliarity with CRM systems and basic sales processes