Court Usher Hendon & Willesden via Brook Street

We have an exciting new job opportunity for a court usher to join one of our Government Client Willesden & Hendon Magistrates court on behalf of Harrow Crown Court which has been temporarily closed.YOU WILL BE WORKING AT BOTH COURTS ON A WEEKLY ROTA BASIS.This is a full-time temporary role for an ongoing 6 months with a view to extending the contract further. The responsibilities of the role will include : Salary : £12.36 rises to 13.25 after 12 weeks worked p / h (with benefits of pension scheme and holiday.Hours : 37 hours per week, Monday to Friday, 09 : 00-17 : 00if you are successful you will be subject to security checks which take approximately 2-3 weeks to process. The Agency worker will : Prepare the Courts for sitting, Closing the court at the end of the day.Keep Courtrooms clean and tidy throughout the day.Key Duties and Responsibilities : Courtroom Operations : Open and close courtrooms, ensuring they are prepared and organized for hearings. Punctuality, attention to detail, and strong organizational skills are essential.Support and Escort Court Users : Guide and assist court users (witnesses, defendants, public) to appropriate locations, ensuring comfort and understanding of proceedings. Requires customer service skills and professionalism.Call Legal Professionals : Announce solicitors and barristers at the appropriate times, ensuring smooth transitions with clear communication and professionalism.Case Announcements : Announce cases in order and ensure timely hearings, using live streaming and Court Video Platform (CVP) for remote participants. Requires time management and punctuality.Record Hearing Times : Log start and finish times for accurate records, maintaining attention to detail and strong time management.Handle Inquiries : Respond to questions from the public, legal professionals, and court users in person, requiring effective communication, problem-solving, and empathy.Manage Court Files : Collect and deliver legal bundles, manage, and securely dispose of files. Discretion, attention to detail, and organizational skills are required to handle sensitive information.Additional Skills & Attributes : Punctuality and Professionalism - Timely arrival and professional conduct are essential to maintaining a smooth, respectful, and efficient courtroom environment.Discretion and Confidentiality - Handle sensitive information with care and maintain confidentiality at all times.Customer Service - Providing excellent customer service to court users by offering guidance, answering questions, and ensuring a supportive environment throughout their experience at court.Calm Under Pressure - The role may involve high-pressure situations, and remaining composed and professional is key to handling challenges effectively.Obtain names of all parties and complete Court records where appropriate.Swear in witnesses as appropriate.Photocopy any documents required by the Court.Ensure the smooth running of the Courts.Supervise Jury deliberationAdministering Oaths to witnesses.Tracking the attendance of parties scheduled to appear in courtComply with office standards such as timekeeping and dress code. Provide assistance elsewhere in the office as and when required.Key Skills :

• Must be polite and helpful to all customers both external and internal.
• Remains calm, tactful and sensitive when dealing with difficult situations or people.
• Is aware of the customer needs and is efficient in dealing with these.
• Passes on important information to all concerned promptly and clearly, with tact and honesty.
• Works effectively on own and with others.Experience working within a public facing environment is desirableProvide some Administrative support and will follow set procedures and exercise with some independent judgement in carrying out work.Good communication skills both oral and written required.A working knowledge and experience of Microsoft OfficeImportant : Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and / or other evidence to cover periods of unemployment.Please apply online or contact Basheer at Basheer.Dawoud @ (url removed). Please remember to include your mobile telephone number, CV and the role you are applying forBrook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses / partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and / or as a veteran or spouse / partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates / military spouses / partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group