Project Manager- Government

Job Description : Project Manager -Contact Centre Modernisation Programme (givernment)

10th March start

12 month Contract

Up to £520 Inside IR35

3-4 days a week in office in Manchester

Required Experience and Skills : (If you do not have all these points below we are sorry but you will not be contacted due to the time constraint)

• Proven Project Management Experience : Demonstrated ability to deliver projects successfully, particularly in large-scale programmes.
• Contact Centre Knowledge : Familiarity with Contact Centre technologies, including Natural Language Call Steering, Call Recording, Work Force Management, Call Transcription, Call Alerting, and Surveys.
• Government Experience : Previous experience working within government environments is advantageous.
• Flexible Methodology Adaptation : Proficiency in both Waterfall and Agile methodologies, with the ability to adapt approaches based on project needs (not necessarily an agile evangelist).
• Strong Leadership and Collaboration Skills : Ability to lead teams effectively and collaborate with various stakeholders.

Role Overview :

We are seeking an experienced Project Manager to support the delivery phase of a major Contact Centre Modernisation Programme. This role will focus on managing the transition from Discovery to Alpha phase and ensuring the successful execution of project objectives.

Key Responsibilities :

This is an exciting opportunity for a skilled Project Manager to play a pivotal role in enhancing our organization's service delivery capabilities through a significant modernization initiative. If you are passionate about leading projects that make a difference, we encourage you to apply.