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Customer Success Manager

Customer Success Manager

Coople UKLondon, Islington
30+ days ago
Salary
£40,000.00–£50,000.00 yearly
Job description

Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, a pioneer in the world of flexible work and one of the largest players in the flexible staffing sector in Europe. Do you want to make flexible work a rewarding experience for ambitious workers and businesses? Then we are looking for you! As a Customer Success Manager at Coople, you will focus on the success of small and medium customers on our Marketplace.

Your Responsibilities

  • Onboarding new customers : explaining Coople’s value propositions and educating customers on using our platform
  • Resolving client issues proactively using scaled initiatives such as by hosting customer webinars and writing user guides
  • Supporting our small and medium business clients as they use the Coople platform
  • Quality assuring of client job postings and proactively contacting clients to offer support in improving their attractiveness
  • Proactively driving the engagement of clients with their job postings and ensuring client retention
  • Monitoring key client metrics to spot churn risks or opportunities for expansion
  • Support the design and optimisation of the client journey and onboarding processes
  • Collection of client feedback on our platform to support further development by the Product and Marketing teams

Your Capabilities and Skills

  • Fluent English, spoken and written
  • Bachelor’s degree or higher
  • At least + years’ experience in a Customer Success or Sales role
  • Great communication skills, comfortable with presenting to large audiences over digital webinars
  • Able to handle client objections and complaints
  • Experience of working in a global, remote team
  • Comfortable working in a fast moving team environment
  • Good knowledge of Excel, Powerpoint. Experience of Salesforce a plus
  • Critical thinking and analytical skills : Ability to spot trends, churn risks and growth opportunities
  • Decision-making skills : Ability to make quick, confident choices for the benefit of both clients and Coople

    • Benefits

  • Be part of a great team!
  • An annual bonus equivalent to up to % of your gross annual base salary, depending on firm and individual performance
  • An annual holiday entitlement of days plus public holidays
  • Stock shares for all employees
  • Hybrid and flexible working : optional days to work remotely (in agreement with the Head of Operations)
  • Training and development opportunities.
  • Free lunch and regular after-work socials on Thursdays!

    • Coople are the UK’s Digital Staffing platform that has been working tirelessly for to make flexible work easy, reliable, and fulfilling. Why? Because we believe that work should adapt to life and not the other way around.

    At Coople your opinion matters : you can improve product, processes, and the tools you work with at Coople. Furthermore, you are changing the way the world works by digitally disrupting the traditional staffing industry!