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Associate Customer Success Manager - Arabic speaker

ServiceNowStaines, England, UK

10 days ago

Job type

Full-time

Job description

The role of the Associate Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNows best practices innovations and capabilities to help customers achieve their goals.

Oversee the customer outcomes engagement for customers in your portfolio understanding each customers needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience
Promote ServiceNow customer success stories and processes
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Work with ServiceNow teams to improve product adoption and increased footprint
Ensure any escalated client issues are resolved quickly using resources from across the company ecosystem

Qualifications :

To be successful in this role you have :

Experience leveraging AI to enhance work processes decisionmaking and problemsolving including AIpowered automation workflow optimization and datadriven insights

2 years of experience providing customer professional services or related business support

Ability to provide independent comprehensive services

Experience resolving issues through analysis

Experience in working collaboratively

ServiceNow accreditations or certifications a plus

Expectation to come into our office in Staines 23 times a week

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work : Employment Type :

Fulltime

Key Skills

Anti Money Laundering,Accounts Handling,Account Development,Account Management,Customer Support,Corporate Marketing

Experience : years

Vacancy : 1