Job Benefits : Additional benefits
Role : EUC Engineer
Location : Fully remote
Salary : Up to £45,000+ Benefits
The position :
- To support and develop a reliable, resilient infrastructure to meet current and future business needs
- Delivering IT Infrastructure Services and Support
- Work with other members of the IT team, 3rd parties and suppliers to deliver an excellent IT experience for our business
Responsibilities :
Providing EUC support and management across the businessIncident management and service request delivery in line with IT department SLAsResponding to alerts generated from infrastructure monitoring and security tools, and resolution within SLASupporting a multi site environment including associated infrastructureL3 support covering Microsoft Endpoint Management (Intune), AD, AAD and DefenderBe a confident powershell user.Problem management, including root cause analysis and pro-active identification of EUC risks and issuesContributing to the IT roadmap and service improvement plans for EUC services, with particular focus on Microsoft technologiesImplementing changes in line with the IT change management process and CABCreation of documentation to reflect existing systems, infrastructure & processes; also ensuring that documentation is maintained and kept up to date.Assisting with Project implementations.Skills required :
Proven experience to L3 on Microsoft Desktop Operating Systems – 5 Years + experience – EssentialProven device management (Windows, IOS, Android) & deployment experience using Entra ID and Intune / SCCM or similar tooling – 5 Years + experience – EssentialAdvanced software packaging, software management, browser management and app locker experience – 5 Years + experience – EssentialGood Powershell scripting experience to manage devices / users on a large scale(10,000 + Users) – 5 Years + experience – EssentialL3 experience of managing and maintaining EUC workloads using Active Directory / GPO – 5 Years + experience – EssentialAdvanced knowledge and experience supporting O365 – Essential – 5 Years + experience – EssentialPractical experience supporting and maintaining EUC Hardware (Dell, HP) – EssentialYou will also need to have supported an environment of atleast 5,000 users.
Please apply for more info!