Resident Liaison Officer - Kensington and Chelsea

Job Title : Resident Liaison Officer

Location : Kensington and Chelsea

Salary : £34,000 per annum + £3k Car Allowance

Sector : Social Housing

MUST HAVE OWN CAR AND VALID UK DRIVING LISENCE - MUST BE ABLE TO DO SURVEYING

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

You must have a UK driving licence, and own your car.

Additional Information

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering :

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company's growth
• Immediate interview for qualified candidates

Key Responsibilities of the Resident Liaison Officer :

Requirements of the Resident Liaison Officer :

If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on 07930080466 OR SEND YOUR CV