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Field Service Engineer - South West UK (Newport)

Field Service Engineer - South West UK (Newport)

Natus Medical IncorporatedNewport, England, United Kingdom
2 days ago
Job type
  • Full-time
Job description

Join to apply for the Field Service Engineer - South West UK (Newport) role at Natus Medical Incorporated

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Position Overview

Due to the retirement of an experienced engineer, we are seeking a dedicated candidate to join as a Field Service Engineer .

The role involves providing support for software and device installation, repair, and calibration of diagnostic medical systems across the South West region, with extensive travel required.

This is a 40-hour per week position, with flexible hours and occasional overnight stays.

About Natus

Natus Sensory is a leading manufacturer in medical technology, offering products for screening, detection, treatment, and monitoring of health issues, including diagnostic systems for newborns and neurological assessments.

Required Skills

  • Good IT knowledge and familiarity with Microsoft Operating Systems
  • Experience in field service is desirable but not essential
  • Healthcare / Medical sector experience is desirable but not essential
  • Ability to troubleshoot and repair technical equipment
  • Familiarity with mobile tools and applications
  • Full clean driver’s license
  • Proficiency with Microsoft Office
  • Ability to lift heavy loads as needed

Job Responsibilities

  • Provide onsite support for Natus diagnostic and screening products
  • Install, configure, and troubleshoot software platforms
  • Manage installation, repair, maintenance, and calibration tasks
  • Ensure timely resolution of customer issues
  • Promote service contracts and support products
  • Diagnose errors and produce service reports
  • Follow quality management procedures
  • Collaborate with technical teams and understand customer needs
  • Build positive customer relationships
  • Coordinate with UK sales team and support travel within UK & IE
  • Benefits

  • Salary plus variable commission
  • Company car and expenses
  • Computer and phone
  • Pension scheme
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