Digital Experience Lead

Join us as a Digital Experience LeadIf you’re passionate about creating fantastic digital experiences and harnessing innovation to improve our customers' banking experience, this could be the ideal role for youYou’ll play an important leadership role in collaborating between journey, design, delivery and technical teams, shaping world class digital experiences and delivering measurable uplifts in the end-to-end customer experience performance Working in a dynamic environment, you’ll be given a great platform to channel your creativity and deliver a positive digital experience for our customers What you'll doYour role as a Digital Experience Lead will see you leading digital experience direction, shaping the future thinking and narrative for our channels. You’ll analyse and use marketing and analytics data to drive and share insight on emerging themes and trends globally, while championing and implementing initiatives that will continually optimise our customer experience proposition and contribute to our overall strategy. Day-to-day, you’ll be : Engaging in the strategic roadmap for the channel and product areasChampioning the experience strategy and narrative for digital channelsInfluencing and negotiating with senior stakeholders and collaborate with teams using research and customer feedback to inform key decisions Leading the creation and optimisation of new and innovative experiences, focusing specifically on new and emerging technologies Redefining how we define, measure, and track experience performance The skills you'll needTo succeed in this role, you’ll need expertise in digital channels and experience. Demonstrating creative and lateral thinking, you’ll have the ability to define or implement strategic direction for future customer experiences.  You’ll also have experience of leading, motivating and coaching teams to improve overall team and individual capability. We also expect : A strong understanding of design and innovation practices and a working knowledge of designing and implementing customer research An analytical and data driven mindsetThe ability to shape and deliver innovative ideas through Agile ways of workingThe ability to build and maintain strong and effective relationships with key stakeholdersA strong understanding of budget management, commercial and planning experienceKnowledge of the function’s operating model with a broad understanding of the digital business, customer touch points