Job summary
NHS Surrey Heartlands works in partnership with local health and care organisations - along with staff, patients, their carers, families, and the public - to support people to live healthier lives. We have an ambitious vision for transformation and continuous improvement of health and care across our footprint, supporting the overall objectives of our wider integrated care system; to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience and access; enhance productivity and value for money and support broader social and economic development in their area.
To deliver our objectives we need a team of talented, collaborative professionals who share the same vision and are passionate about what they do.
Are you the person we're looking for? Do you have the experience to lead the team responsible for the delivery of Surrey Heartlands' Elective Care, Cancer and Personalised Outpatient transformation programmes and the implementation of our Diagnostic strategy, working across our Trust Provider Collaborative?
You'll have significant experience working in acute providers, solid understanding of delivery of operational standards, and the link to improving equity of access and addressing unwarranted variation, across multiple providers. The successful candidate will be a creative thinker, able to consider innovative ways of transforming clinical pathways and skilled in working with senior clinical and managerial colleagues
Main duties of the job
You'll lead and work with System partners to address equity of access across elective waits, reducing unwarranted variation and improving productivity, while maintaining high standards. You'll be responsible for working with Chief Operating Officers and provider teams to ensure delivery of key elective standards. With your team, you'll ensure reporting and monitoring of compliance with national standards, identify when corrective action is needed. Key relationships include Trust Provider Collaborative partners, NHSE elective leads, ICB executives and clinical networks
Leading the elective delivery team, the Associate Director is accountable for ensuring programmes of transformation are delivered :
- Innovative patient pathways to improve patient outcomes, such as musculoskeletal, dermatology and ophthalmology redesign.
- Work with COOs to deliver mutual aid across SH, so people waiting for elective treatment (OP and IP) do not experience unwarranted variation in access
- With providers and the cancer alliance, develop and deliver clinical pathways and sustain service performance
- Work with population health to reduce health inequalities through targeted interventions within populations.
- Ensure implementation and monitoring of standardised clinical pathways to reduce unwarranted variation, such as cancer best practice timed pathways.
- Lead the SH Diagnostic Strategy and sustainable Community Diagnostic Centre model, providing system leadership for the SE2 Imaging Network.
About us
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.
The 4 Place partnerships are known as :
North West Surrey Alliance
Guildford and Waverley Alliance
Surrey Downs Health and Care
East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
Job description
Job responsibilities
Please see the job description and the person specification documents attached within this job advert.
Person Specification
Knowledge, Training and Experience
Essential
Educated to Masters level in relevant subject or equivalent level of experience working at a similar level in a specialist area.Experience of working in acute providers, including understanding of waiting list managementEvidence of ongoing professional and personal developmentIn-depth experience of leading and developing services at a local level, working across multiple organisationsExperience of transformation, change management and quality improvement in a complex environmentExperience and knowledge of public and patient involvement to influence service development.Specialist knowledge of policy, redesign and delivery across a broad range of areas including primary, community and secondary care health services, mental health, social care and local government services.Experience of delivering financial and quality benefits in change managementKnowledge of NHS organisations and structures and how this impacts on crossorganisational project delivery.Experience of oversight of waiting list management and delivery, including identification of solutions where performance is not in line with expected standards, and delivery of mutual aidExperience of redesigning clinical services to address issues of unwarranted variation and / or inequity of accessCommunication & Relationship Skills
Essential
Significant experience of dealing with a variety of people and range of professionals in an appropriate manner, including frontline teams, the public and clinical professionalsAble to provide and receive highly complex, sensitive and contentious information with an ability to present complex and sensitive information to large and influential groups in a clear, understandable and audience appropriate mannerCan negotiate with senior stakeholders on difficult and controversial issues, and use influencing skills to persuade board and senior managers of the respective merits of different options and innovationsAble to build trusted stakeholder relationships and wide support networks to ensure compliance with strategic objectivesAble to manage conflict in a constructive and professional way, focusing on finding a mutually agreed solution where possibleAwareness of when to escalate challenges to line manager for adviceAnalytical & Judgement Skills
Essential
Highly developed problem solving, analytical and interpretive skillsAbility to analyse both strategic and operational issues and provide positive and innovative solutionsA high degree of judgement to make sound decisions, when all the information may not be available, in a complex situationAble to make politically sensitive decisions based on complex interplay of quality outcomes, value for money, relationship management and competing prioritiesAbility to interpret complex written, statistical and numerical data and synthesise from different sourcesAbility to translate complex concepts and themes and interpret for different audiences adapting style of delivery accordinglyService & Policy Developmen
Essential
Proven experience of planning, policy, and development at senior levelProven ability to interpret strategic decisions, national and local policies and implement change appropriatelyProven ability of managing change in a complex environmentFinancial Resources
Essential
Experience of large-scale budgetary management with prudent negotiation and commercial skillsSound knowledge of financial ProcessesHuman Resources
Essential
Skills for direct line management and job management and experience in motivating and inspiring staff to work together to achieve a common objectiveAbility to motivate and persuade professionals and frontline teams to change practice and embrace change, in a complex partnership environmentApproachable and supportive with a commitment to developing peoplePrioritises collaboration and effective relationships across a mature partnershipCommitment to equality and a desire to build a talented and diverse teamEquality and Diversity
Essential
Ability to consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agendaDemonstrates valuing diversity and difference, with the ability to operate with integrity and openness.Strong self -awareness of emotional intelligence, bias and personal triggers with cultural sensitivity and awareness.Autonomy
Essential
Ability to work on own initiative and organise workload, making recommendation and allocating work as necessaryAbility to make decisions autonomously, when required, on difficult issues without a delayOther
Essential
Evidence of delivering on ideas and conceptsLeadership abilities to deliver outcomes, overcoming barriers and resistance to changeResearch and use of best practice from elsewhere, to analyse strategic and operational issues and provide new, practical solutionsStrong attention to detail and ability to work to tight deadlines and deal with unpredictable workloadResponsive to change and ideas; adapt to new systems; flexible working patternAbility to demonstrate the NHS and ICS values and behaviours in all aspects of work and interactions with colleagues, stakeholders, patients and service users