Position
Acqua Di Parma Account Manager- John Lewis Kingston
Mission
As Account Manager you are responsible for the management of the counter, achievement of counter sales targets and the level of service that is delivered to customers. Through your passion for the brand you will be a brand ambassador and represent the brand at all times.
Position within the Organisation
Reports to : Area Manager
Contacts and Relationships
Internal : Counter Team, Area Managers, Retail Managers, RMA's
External : Store Clients, Department Store Colleagues, Department Store Managers, Department Store HR
Main Responsibilities
SALES
- To achieve counter sales targets and corporate objectives
- To set up and follow individual and collective objectives on a weekly and monthly basis
- To collate all sales information and submit report to line manager by deadline given
- To be aware of competitor activity, communicate this to the JLP team and take necessary steps to develop counter activity
- To pro-actively seek opportunities and promote in-store events to maximise sales
KPI : To achieve sales targets
SERVICE
To ensure that the luxury level of service is delivered to customers and develop customer loyaltyTo handle customer complaints discretely and effectivelyTo ensure that you are consistently delivering the level of service required, giving feedback to your Area Manager and taking action to highlight successes and address areas of concernKPI : To achieve target for Mystery Shopping / consistent level of luxury service
MERCHANDISING
To maintain the correct basic stock levels on counterTo ensure that merchandising is displayed effectively and in line with Company guidelinesKPI : To ensure that store presentation is in line with Company guidelines
PEOPLE MANAGEMENT
To motivate and inspire your colleges and Department Manager’s and create a genuine spirit and passion for the brand with all team members and agency staff supporting the counter.To communicate the corporate strategy and goals to themTo build a relationship with the Store ManagementTo ensure that all team members are professional and complying with Company guidelinesKPI : To carry out monthly reviews on your KPI achievement
GENERAL
To carry out any additional duties as directed by the management teamTo be a brand ambassador and representative at all timesTo adhere to all Company policies and procedures, as outlined in the employee handbookTo build strong relationships with store management and to adhere to store policies and proceduresTo ensure efficient communication with and reporting to management and head office teamsKPI : To manage all counter administration and reporting
Profile
Person Specification
Results and business orientatedGood leadership skillsStrong retail experienceAdaptable, able to make decisions and solve problemsSelf-confident and able to approach and engage with customers at easeProfessional, pro-active and positiveExcellent selling and communication skillsGood computer and analytical skillsCommercial awareness