Aftercare Manager

A unique opportunity for a dynamic and passionate Customer Service Manager to join our regional team and take the lead in delivering outstanding service across multiple housing schemes. As a key part of the regional team, you will manage the Customer Service function for around 500 plots across several schemes, overseeing a team of coordinators, operatives, subcontractors, and suppliers. Your focus will be on exceeding customer expectations, ensuring top-notch quality standards, and driving the delivery of exceptional customer satisfaction across the region.Role Overview : In this role, you will be responsible for everything related to customer service within the region. From managing daily defects, EOD inspections, and maintaining the quality stands. You’ll play a pivotal role in the customer journey. You’ll ensure the successful delivery of our service promises, working collaboratively with the wider regional team.Key Responsibilities :

• Oversee and manage daily defects, EODs, latent defects, and stock plot maintenance to ensure all work is completed within agreed timeframes.
• Provide expert technical support to the customer service team, ensuring smooth operations and quick resolutions to any issues.
• Manage the EOD process to secure timely retention releases and ensure quality standards are met.
• Write detailed communication to clients and customers, closing off defects and providing clear responses when needed.
• Ensure R...