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Customer Service Senior Team Leader
hays-gcj-v4-pd-onlineScottish Bders30+ days ago
Salary
£23.00 hourly
Job type
- Temporary
Job descriptionExperience in Customer Service management People management experience Have a can-do attitude and the ability to hit the ground running Handle demanding and lengthy phone calls Proven track record of delivering oues Apetitive hourly rate The opportunity to develop and progress your career Working with a public sector organisation that makes a positive impact on it's localmunity
Your newpany
Located in the Scottish Borders, this public sector organisation is looking for an experienced Customer Service Senior Team Leader to join them on a 6-7 month contract. They are an integral part of their localmunity, supporting people across the Scottish Borders in a variety of ways. With 151 employees in their headquarters, there is a great sense of atmosphere and morale in this fast-paced working environment.
Your new role
You'll manage a dynamic team of Customer Service Advisors with varying levels of experience. Your main responsibilities include :
- Managing 17 employees in the contact centre team
- Managing performance of customer service employees on a daily basis
- Ensuring targets are met and performance is on track
- Delivering on oues
- Working with various stakeholders and departments across the organisation
- Helping with calls and queries of a sensitive and distressing nature
What you'll need to succeed
What you'll get in return
For yourmitment and insight, you'll be rewarded with :