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Customer Service Agent-Edinburgh Airport

Customer Service Agent-Edinburgh Airport

SwissportEdinburgh, UK
30+ days ago
Salary
£12.01 hourly
Job description

Overview

Customer Service Agent

Pay : £11.79 per hour, increases to £12.01 on completion of your probation.

Location : Edinburgh Airport

Hours : Your shift can fall in between 0230hrs to 0030hrs (including weekends, public holidays)

Shift Pattern : This is a 4 on and 4 off shift pattern

Are you dedicated and customer-focused? We are looking for individuals like you to join our team as Customer Service Agents. At Swissport, you will play a crucial role in delivering exceptional service to our passengers and clients.

Responsibilities

Key Responsibilities :

  • Greet passengers and provide friendly, professional assistance throughout their journey.
  • Assist passengers with check-in procedures, luggage handling, and boarding processes.
  • Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
  • Ensure compliance with airline and airport regulations, including security and safety protocols.
  • Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
  • Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
  • Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

  • Prior experience in customer service, hospitality, or related fields is advantageous.
  • Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
  • resolving issues.
  • The ability to work under pressure and adapt to suit our clients’ needs.
  • You must have a full 5 year / unemployment / education history within the UK.
  • Proof of right to live and work within the UK.
  • You must have been living within the UK for 5 years to be considered for this role
  • 2 x proof of address.
  • Attention to detail and accuracy in handling passenger information and documentation.

    • Benefits :

  • Recognition scheme
  • Employee Airport Discounts
  • Paid Car parking when working
  • Free uniform and PPE kit
  • Access to our Employee Assistance Programme - 24 / 7 wellbeing support.
  • We offer a great work-life balance with rosters being issued 28 days in advance.
  • Annual leave request responded to within 7 days.
  • A skills-based grading structure, which offers career development and progression.
  • And much more!

    • Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Apply today to embark on a rewarding career in the aviation industry!

    Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.