FINEX FI Service Team Leader

The Service Team Leader will ensure that FINEX FI are working in adherence to WTW's operational requirements.

The Role :

• Reports into the FINEX FI Practice Manager
• Ensures that all client documentation is accurate and CEM compliant
• Subject Matter Expert for the FINEX FI SPOE process
• Ensures that FINEX FI are compliant with WTW Group policies, procedures, and service standards
• Assists the FINEX FI team with the resolution of complex process queries
• Proactively manages FINEX FI's operational metrics
• Assists in the implementation of new initiatives and procedures where required
• Maintains a culture of continuous improvement by identifying areas of weakness within the business that may be improved
• Acts as a pillar for best practice, upholding this within FINEX FI
• Supports and liaises with the A&S function on credit control matters
• Fosters and maintains collaborative relationships with associates in the Mumbai Placing and Billing team
• Nurtures and maintains a culture of continuous process improvement
• Manages the compliant processing of insurance contracts as dictated by the FCA, contract certainty, and WTW requirements
• Has a clear understand of WTW's placement policies and procedures, and is able to explain these to the FINEX FI team as required