Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.� We�re looking for individuals who are committed to public service and making a difference in people�s lives to deliver justice.�If you are interested in developing a career with a real purpose, please apply.���

Your role

Leading your team, you�ll focus on the team�s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team�s overall wellbeing and can motivate your team to succeed.

You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.

This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We�re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This�provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.

Your skills and experience

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer-focussed environment
• IT�proficient with the ability to learn and adapt to different technologies and software�packages.
• Excellent communication, organisational and prioritisation skills

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process :

Benefits

Alongside your salary of �27,223, HM Courts and Tribunals Service contributes �7,886 towards you being a member of the Civil Service Defined Benefit Pension scheme.

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

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