Housing Income Manager

We have an opportunity for a Housing Income Managerto join our Income Team to ensure the efficient and effective management of income processing rent setting and service charge functions.

As our Housing Income Manager you will manage the Income Team ensuring compliance with policies and regulations while delivering a high standard of service to internal and external stakeholders.

Using your knowledge of income / arrears recovery management you will provide technical advice to the organisation and ensure that CHA complies fully with the Rent Standard of the Regulator of Social Housing and individual rent agreements.

Youll manage the annual rent review the annual rent increase process and oversee rent and service charge setting for new and existing customers ensuring accuracy and transparency.

With excellent attention to detail youll ensure accurate recording reporting and reconciliation of rent and service charge accounts with monthly reconciliations and robust financial controls.

About you

We are looking for a housing professional with :

Excellent knowledge of arrears management and legislation.

Experience of working with large volumes of data and transforming this into valuable information.

The ability to drive forward relevant projects and initiatives to meet deadlines and deliverables.

A flexible approach with the ability to deliver services in an environment of change.

Excellent customer service and communication skills.

A track record of identifying and resolving issues.

Intermediate level proficiency in Microsoft Excel.

This is an exciting opportunity for a proactive leader to drive operational excellence and enhance the effectiveness of our Income team function.

What we can offer in return :

Company pension scheme

Lifeassurance(four times salary)

Privatemedicalinsurance

Salary exchange for an electric car(dependent on eligibility)

Other leave bereavement leave life events emergency days birthday (if it falls on a weekday)

Christmasofficeclosedowndays

Employeerewardportal

Employeereferralscheme

Enhancedmaternity / paternity pay

Mileageallowance

Employeeassistanceprogramme

Inclusive Culture :

We are an equal opportunities employer and all applications are considered based on role requirements regardless of gender nationality ethnicity marital status age disability sexual orientation or religious belief.

INDMED

About us

At Concept Housing Association we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe comfortable and compliant homes.

We support some of the most vulnerable individuals in society helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing we offer supported accommodation to ensure our residents receive the necessary support delivered with empathy and a residentcentred approach.

Our dedicated team united by a shared vision brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards.

Join us at Concept Housing Association and be part of a dynamic organisation that is raising housing standards and making a real difference in the community.

Our approach

A new wayforward

Weve overhauled the old inefficient and frustratingly slow ways of doing things to ease the experience of property provision and support for everyone involved.

If theres a better way well find it. We have already developed and successfully implemented groundbreaking models that are challenging tired conventions and setting a new higher benchmark for social housing and emergency accommodation.

A customisedapproach

Every situation comes with its own unique set of circumstances so there is no single approach to social housing. The concept is built around a flexible and personalised approach so we can adapt our support as and when required.

We communicate openly and make it easy to get in touch with us which in turn forges strong partnerships with our providers and local authorities.

Our principles

Documents

Required Experience :

Manager

Key Skills

Arabic Speaking,Marketing & Promotions,Access Control System,Apache Tomcat,BI,Back Office

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 35001 - 50000